We are looking for somebody who likes to communicate with people and who can professionally and kindly provide customers with information and solutions.
You would be mostly helping with customer applications, explaining application process, giving updates on payment status and helping with any related issues during the application process.
YOUR RESPONSIBILITIES:
- Direct communication with customers via phone, email or chat
- Providing information and replying to customer requests
- Responsibility for keeping customer records safe and up to date
- Working with company database in Salesforce
- Communicating with other team members and internal departments
- Identifying issues and recommending improvements
YOUR SKILLS AND REQUIREMNETS:
- Professional and pleasant communication skills - verbal and written
- English and German language skills on at least B2 level
- Problem analysis and problem-solving
- Attention to details and accuracy
- Customer service orientated experience is nice to have
- Organizational skills
- Team work attitude
- Ability to work morning and afternoon shift on weekly basis
Brutto base salary will depend on the working experience, professional qualification and skills of the candidate. The advertised amount is minimum salary which can be offered for this role and does not include bonuses, benefits or variable part of the salary.
BENEFITS WE OFFER:
- Home Office 4 days a week and flexible hours
- Fully paid lunch vouchers
- Extra Holidays and Sick Days
- Contribution to 3rd pillar retirement savings
- Multisport card
Candidate's agreement about protection of personal data:
By responding to this job offer, I hereby grant CPL Jobs s.r.o., domiciled at Vysoká street no. 14, 811 06 Bratislava in Slovak Republic, Identification Number: 35881895, a company registered in the Commercial Register of District Court Bratislava III, Section Sro, Insert No. 31323/B (hereinafter "CPL" ) my consent to the processing of all of my personal data provided to CPL for the purpose of realization of the recruitment process for the job position I am applying for, or any other relevant job position in the future. I also hereby agree to the processing of data associated with my physical identity, if the data I provided include my photograph. In addition to the aforementioned, I hereby declare that all information provided is accurate, correct and up to date and agree to its provision and disclosure to third parties, primarily, to other branches of the CPL group and to clients of CPL, within the scope of the purpose for which the data was acquired, which is the realization of the recruitment process for a job position. This consent is granted until the delivery of my self-signed written appeal of this consent to CPL.
Our client is a company providing services to its customers worldwide.
